Crystal Clear Communication
Title: Crystal Clear Communication
Author: Kris Cole
Publisher: Prentice Hall
Place: South Australia
Each day, we communicate with a variety of people in fact, up to 75% of every working day is spent communicating. Communication skills are the single most important factor contributing to our success.
This is the second edition of the best-selling Crystal Clear Communication. In this book, management consultant Kris Cole, outlines the importance of good communication and gives easy tips on how to understand and take charge of your communications to become successful in everyday life.
This new edition includes a new chapter on email communication and the impact that this new technology has had on everyday interaction.
There are also new chapters on personal development, dealing with difficult people, winning with customer complaints, and solving problems and making decisions.